At Introfy Technologies Private Limited, ensuring customer satisfaction is our top priority. To deliver a seamless and reliable shopping experience, we have established a comprehensive Returns & Refunds Policy that outlines clear steps for handling return requests efficiently.  

Return Eligibility & Guidelines  

Customers may initiate a return request within 48 hours of receiving their order. To qualify for a return, the following criteria must be met:  

• The product must remain unused, undamaged, and in its original condition with the packaging intact.  
• All tags, invoices, and included accessories must be unaltered and returned alongside the product.  

For a smooth return process, we recommend customers retain the original packaging until they are completely satisfied with their purchase.  

Initiating a Return  

To initiate a return request, customers can follow one of the methods below:  

• Email Submission: Contact us at introfytechnologiespvtltd@gmail.com within 48 hours of receiving your order, detailing your return request. Our support team will provide instructions to guide you through the process.  
• Online Request: Log in to your account on our website, visit the returns section, and follow the provided steps to submit your request.  

Once your return request is received, our team will review the details and provide instructions to ensure the process is smooth and convenient.  

Refund Policy & Processing Time  

Upon receiving the returned item, our team will carefully inspect it to confirm that it meets our return criteria. If approved, the refund will be processed within 5 to 7 business days and credited to the original payment method used at checkout.  

Please note that refunds are only applicable to products that meet our return conditions. Items that show signs of usage, damage, or tampering will not qualify for a refund.  

Non-Returnable & Non-Refundable Items  

Certain items are excluded from our return and refund policy due to hygiene and product integrity concerns. These include:  

• Innerwear & Lingerie: Due to hygiene standards, these items cannot be returned.  
• Swimwear & Activewear: Items that come in direct contact with the skin are non-returnable.  
• Customized & Personalized Products: Items specifically tailored or customized for customers are not eligible for return or refund.  
• Clearance & Sale Items: Items purchased during sales or promotions are final and cannot be returned.  

Customer Support Assistance  

For any inquiries or further support regarding our Returns & Refunds Policy, please reach out to our customer service team at introfytechnologiespvtltd@gmail.com. Our team is dedicated to ensuring you receive prompt assistance and a positive shopping experience.